Welcome to the Planet Neurodivergent Marketplace!
An online hub connecting the neurodivergent community.
Locate, buy, or sell neurodivergent and mental health services, all in one convenient online location! Browse, compare, and book, all with the click of a button.
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1.1. The (‘Website’) refers to www.planetnd.market.
1.2. The Website provides (‘Services’) including:
(a) Contributor articles and videos imparting neurodivergent, mental health and wellness information; and,
(b) The Planet Neurodivergent Marketplace, which introduces consumers looking for independent sellers of neurodivergent, mental health and related services (the ‘Receiver’) and independent purveyors of neurodivergent, mental health and related services (the ‘Provider’).
1.3. Use of the Website, or any of the Website’s associated Services, is provided by Planet Neurodivergent. Please read these terms and conditions of use (the ‘Terms’) carefully. By using, browsing, or reading the Website, this signifies that you (the ‘Users’) have read, understood, accept, and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of the Website’s Services, immediately.
2. Services for all Users
2.1. You must be aged 18 years or older, or the age of majority in the jurisdiction where you reside to use the Services. The Services are void where prohibited by applicable law.
2.2. You may browse our Services without providing any personal information. Certain Services are available only to registered users (see clause 3 and clause 4).
3. Using the Website as the Receiver
3.1. To access the Services as a Receiver you are required to create an account (the ‘Account’) with an email address, first name, last name, username, and password.
3.2. Receivers are not required to pay a subscription fee to sign up for an account, browse, and purchase from the Planet Neurodivergent Marketplace.
3.3. Receivers must keep account information up to date at all times, and not share the details with any other person. Receivers must notify Planet Neurodivergent immediately of any unauthorised usage of your account and password.
3.4. When Receivers decide to purchase services from the Planet Neurodivergent Marketplace, the resulting legal contract is between the Receiver and the Provider and such contract will comprise of these Terms, the email confirmation of your order, and the applicable details on the service purchase page: Receivers agree to be bound by all such provisions. Receivers should carefully review the Terms, the order email confirmation, and the applicable details on the service purchase page in relation to that order. Any conflict or inconsistency should be reported to the purchase Provider immediately.
3.5. No order shall be deemed to be accepted by the Provider until we (acting as the commercial agent of the Provider) issue an email acknowledgement of order. The contract between the Receiver and the Provider will relate only to those services notified in the email acknowledgement of order.
3.6. Upon booking a Provider’s service, the Provider has 72 hours to respond and confirm the booking. If, within 72 hours, we (acting as the commercial agent of the Provider) have not received a response from the Provider, or the Provider responds that they cannot accept the booking, we will notify you that the transaction was not successful. You will not be charged and are free to select and book with another Provider on the marketplace.
3.7. Any services purchased for a monetary value are to be paid for by the Receiver within 72 hours of time of purchase confirmation.
3.8. Purchases for services Receivers make with Providers must be paid for using a debit or credit card through our payment facility, or through PayPal. Receivers agree that your bank, or PayPal, may charge you an additional transaction fee.
3.9. All prices shown are in USD and payable in USD. Receivers accept that some banks may charge you an additional fee for certain transactions (for example, international transactions), and that item prices in the currencies displayed do not vary according to location.
3.10. The Planet Neurodivergent website was created to help neurodivergents feel good about themselves and to connect them to useful services. It is here for the benefit of all. If we do not receive commission from a transaction it puts our service in jeopardy. To ensure we remain here for your use, once you make an enquiry with a potential Provider, Receivers agree to conclude the business (including making payment) through the Planet Neurodivergent Marketplace.
3.11. Receivers may rate and review a Provider’s services after usage. Receivers agree to complete any ratings and reviews honestly based on your experience with the Provider’s services. Planet Neurodivergent are not responsible for checking or editing reviews, but may, from time to time, undertake checks of the content that has been posted. If we come across any reviews which, in our absolute discretion, are illegal, defamatory, offensive or obscene, the reviews may be removed immediately without notice.
3.12. All transactions are subject to the Planet Neurodivergent Refund Policy set out in Clause 5.
4. Using the Website as the Provider
4.1. To access the Services as a Provider you are required to create an account (the ‘Account’) with an email address, first name, last name, username, and password.
4.2. For a limited time, it is free for Provider’s to list on the marketplace.
4.3. If a Receiver books your services, we (acting as your commercial agent) will contact you with the booking details. You, then, have 72 hours to respond to us to advise whether you can/cannot confirm the booking. We encourage you to respond within 12-24 hours, if possible.
4.4. Providers agree to list all services in USD.
4.5. Planet Neurodivergent receives a commission for every successful transaction. The commission is calculated at 15% of the price of the final sale, and is automatically deducted from the amount to be transmitted to you once payment is made by the Receiver.
4.6. Planet Neurodivergent offers two payment gateway services, Stripe and PayPal. Both Stripe and PayPal charge a fee for each transaction made, as follows:
(a) PayPal payment processing fees are deducted by PayPal directly from your account after a successful sale of your services. Fees depend on three things: the country of the Provider, the country of the Receiver, and the Provider’s monthly sales volume. The fee is a combination of a percentage of the total transaction price, plus a fixed fee. The size of the fee is between 2% and 5%.
(b) Stripe payment processing fees are forwarded directly to Planet Neurodivergent, we, therefore, apply a 3% payment gateway service fee to your transaction fee.
(c) Please note, there is a minimum transaction fee applicable of USD25.00 for PayPal transactions, and USD30.00 for Stripe transactions.
4.7. If payment is made via PayPal, the amount is transferred to the Provider immediately. If payment is made via Stripe, you will receive payment once both parties, the Receiver, and the Provider, have marked the order complete. Stripe takes approximately 7 days to move the money.
4.8. The Planet Neurodivergent website was created to help neurodivergents feel good about themselves and to connect them to your services. It is here for the benefit of all. If we do not receive commission from transactions, it puts our service in jeopardy. To ensure we remain here for you to showcase your services and receive introductions to the neurodivergent community, once you receive an enquiry from a potential Receiver, you agree to conclude the business (including taking payment) through the Planet Neurodivergent Marketplace. This excludes non-retail sale listings.
4.9. As a Provider, you acknowledge and accept that your product’s rating and reviews will be publicly available for viewing on the Website. Planet Neurodivergent does not review this information before publishing, and shall not be held accountable for any ratings or review information written and published regarding your transactions and services.
4.10. All transactions are subject to the Planet Neurodivergent Refund Policy set out in Clause 5.
5. Refund Policy
5.1. If the Receiver feels the purchased Provider’s service is unsatisfactory and would like a refund of the purchase price, the Receiver must contact the Provider directly to obtain the refund. The Receiver should notify Planet Neurodivergent as to why the refund was requested, as the Provider’s account may be limited or cancelled if repeat infractions occur.
5.2. Planet Neurodivergent is not liable to the Receiver, nor the Provider, for any transactions, and will not refund, nor compensate, for any payments made when using the Services.
6. Intellectual Property Rights and Restrictions
6.1. Planet Neurodivergent owns all rights to the intellectual property and material contained on the Websites.
6.2. Where Users upload, broadcast or distribute content on the Website, you grant Planet Neurodivergent an irrevocable, perpetual, royalty-free worldwide license to broadcast, distribute, upload to social media and third-parties, and show your content in public.
7.1. Appropriate legal action will be taken by Planet Neurodivergent for any illegal or unauthorised usage of the website, including:
(a) Automated use of the Website or its Services;
(b) Using the Website for commercial endeavours, including collection of email addresses by electronic or any other manner, commercial advertisements, affiliate links, or any other form of solicitation;
(c) Publishing material from the Website without prior consent;
(d) Extracting any data from the Website for personal or commercial usage;
(e) Using the Website contrary to applicable laws, or in a way that is damaging to other Users, businesses, or to the Website themselves.
(f) Users agree not to harass, impersonate, threaten, or stalk other Users of the Website.
7.2. These Terms do not cover the use of the Planet Neurodivergent Coaching service.
9. Limitation of Liability
9.1. Planet Neurodivergent makes no warranties, express or implied, as to the completeness, accuracy, or appropriateness of the Services provided on the Website.
9.2. Users agree that Planet Neurodivergent, its employees, affiliates, and contributors shall not be liable to you for any direct, indirect, incidental, or special damages incurred by you. This includes any loss of profit, loss of goodwill, loss of reputation, or any other intangible loss; This includes damages you may incur as a result of providing your content to the Website.
9.3. Use of the Website and the Services is at the risk of the User. Before participating in any Services that may be described and/or made accessible in or through the Website, we strongly recommend that Users consult with a professional healthcare provider. Planet Neurodivergent and its staff are not professional care providers. While some content on the Website may be by the general public or professional care providers, the authors are not rendering professional advice of any kind to Users personally, but are merely providing general education and information. Users acknowledge and agree that when reading or participating in our content, there is the possibility of physical injury, emotional distress or death, and will assume the risk and responsibility for any such results.
9.4. To the fullest extent permitted by applicable laws, we disclaim responsibility for any harm resulting from use of any part of a Provider’s services.
9.5. Planet Neurodivergent cannot give any undertaking that services Receivers purchased from Providers on the Website will be of satisfactory quality, and this, and any other such warranty (whether express or implied) are disclaimed by us absolutely and to the fullest extent permitted by law. This disclaimer does not affect the Receiver’s statutory rights against the Provider.
9.6. Planet Neurodivergent does not review, nor control, and are not responsible in any way for Provider listings.
9.7. Planet Neurodivergent may refuse to process a transaction for any reason, or refuse service at any time, at our sole discretion. Planet Neurodivergent will not be liable to Users, or any third party, by reason of so refusing, unwinding, or suspending any transaction after processing has begun.
9.8. Users agree to indemnify and hold us, our affiliates (and their respective employees, directors, and representatives), harmless against any claim or action brought by a third party, arising out of, or in connection with, any reviews or ratings left by you on the Website.
9.9. By reason of occasional technological difficulties we will not be liable for any compensatory or exemplary damages arising out of, or in any way connected with, use of the Website, or inability to use the Website, even if we have been advised of the possibility of damages.
10.1. If any clause in these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
10.2. Planet Neurodivergent reserves the right to discontinue these Terms with you at any stage, at its sole discretion.
11.1. You indemnify Planet Neurodivergent from, and against, any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable legal fees) arising out of or in any way related to your breach of any of the provisions of these Terms.
12. Governing Law and Jurisdiction
12.1 These Terms are to be construed in accordance with the laws of Queensland, Australia and in the event of any dispute or claim associated with these Terms, that dispute or claim shall be subject to the exclusive jurisdiction of Queensland, Australia. In the event of any dispute arising out of or in relation to the Websites, you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia.
PERSONAL INFORMATION WE COLLECT
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically-collected information as ‘Device Information.’
We collect Device Information using the following technologies:
- ‘Log files’ track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- ‘Web beacons,’ ‘tags,’ and ‘pixels’ are electronic files used to record information about how you browse the Website.
Additionally, when you make a booking or attempt to make a booking through the Website, we collect certain information from you. We refer to this information as ‘Booking Information’ and may include:
Personal details: Name, email address, phone number, street address;
Account details: username, password (stored in encrypted format);
The description text that the user may write about him/herself or his/her business;
The offers and requests the user has posted to the service;
The given and received feedback and badges;
Statistical data about service usage, e.g. number of times the user has logged in; and
Payment information (including credit card numbers, bank account details, and PayPal account details).
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Booking Information that we collect generally to pass to people who list their services on our site (‘the Providers’); this is used to fulfil any bookings placed through the Website (including processing your payment information, and providing you with invoices and/or booking confirmations). Additionally, we use this Booking Information to communicate with you; screen our bookings for potential risk or fraud; and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Sharetribe to power our marketplace - you can read more about how Sharetribe uses your Personal Information here: https://www.sharetribe.com/privacypolicy.html. We also use Google Analytics to help us understand how our customers use the Website - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted promotion or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted promotion by clicking the ‘Unsubscribe’ button at the bottom of any emails you receive from us.
Additionally, you can opt out of by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make a booking through the Website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Australia, Canada and the United States.
When you place a booking through the Website, we will maintain your booking Information for our records unless and until you ask us to delete this information.
The Website is not intended for individuals under the age of 18 years of age, or the age of majority in the jurisdiction where you reside.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com.